Community Support Services

In the Community Support Services sector, the FOCUS Quality Improvement and Accreditation Program prioritizes internal organizational alignment and transparency as a way to create a culture of continuous learning and improvement that will help you become the best organization possible.

Recognized by the Local Health Integration Network as a best practice, accreditation can help you improve your quality of services and meet ministry standards. FOCUS offers an alternative to the medical model for accreditation, taking a more human-centric approach that evaluates the qualitative and quantitative aspects of your services.

For organizations working in the Community Support Services Sector, the FOCUS Accreditation and Quality Improvement Program will help you identify where you can qualitatively improve your services, and provide validation of your existing practices through interviews with the people who use your services as well as internal and external stakeholders. By participating in the FOCUS Quality Improvement and Accreditation Program, you’ll create a culture of transparency, openness and continuous improvement that goes beyond compliance – it simply becomes a part of what you do every day. The accreditation process is positive, uplifting and inclusive – see what other organizations in the Community Support Services sector have to say:

“Community Care Peterborough is a better organization for having gone through accreditation with FOCUS. CCP strongly recommends FOCUS Accreditation to other CSS agencies. The preparation for validation sparked deeper conversations about our approach to service delivery and our policies and procedures. While the accreditation process with FOCUS provided us with a comprehensive assessment of Community Care Peterborough, highlighting areas of improvement and opportunities for growth, it also gave us the opportunity to showcase the great work that our volunteers and staff do every day.”

Danielle Belair, Executive Director, Community Care Peterborough

Contact us to learn more about how the FOCUS Quality Improvement and Accreditation Program can help you become a leader in your sector.


Interested in learning more about how we can help your organization? Give us a call at 1.866.805.2600, email us at [email protected], or fill out the contact form on our contact page.



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