Strategic Directions

Drive. Expand. Achieve

We believe in the accreditation process – so much so that FOCUS is committed to and engaged in purposeful action to continuously improve our quality of services and maintain accreditation.

Since FOCUS was founded in 2004, we’ve experienced measurable success. Our clients consistently rate their level of satisfaction with our services as high, we’ve steadily grown the number of organizations we work with, and our ongoing expansion of standards and services meet and surpass the needs of the diverse human services organizations that are engaged in the FOCUS Quality Improvement and Accreditation Program.

We understand that high quality services are provided by organizations that prioritize a culture of learning, accountability and transparency. That’s why our Quality Improvement and Accreditation Program is designed with tools and experiences that foster these organizational attributes – for our clients and ourselves.

FOCUS is guided by three strategic directions that allow us to meaningfully grow and move forward as an organization – Drive – Expand – Achieve

DRIVE – Drive the FOCUS accreditation process to drive continuous quality improvement in human service sector

EXPAND – Expand our network of client organization

ACHIEVE – Achieve sustainability in our organizational capacity