Guiding Principles

We believe that community-based human services organizations are in a state of continuous learning – and harnessing that learning can help you create positive change for the people who use your services, for your community, and for your organization.

FOCUS’ Quality Improvement and Accreditation Program provides organizations like yours with the current standards, tools and forums to assist in providing services that meet or exceed your stakeholder expectations. Everyone benefits when an organization is transparent, accountable and committed to ongoing learning and improvement.

Our Mandate

To provide a robust Quality Improvement and Accreditation Program that assists organizations to deliver services that meet or exceed the expectations of all stakeholders – and most importantly, the people using community-based human services.

Our Vision

A Community Services Network where people are supported by human services organizations committed to continuous quality improvement.

Our Mission

To provide leadership through connecting, empowering, supporting and accrediting community-based human services organizations.

Our Values

  • Accountability
  • Collaborative service delivery
  • Continuous improvement
  • Knowledge transfer
  • Leading systemic change

Our Objectives

  • To develop an accreditation system that reflects the expectations and needs of Canadians
  • To develop and continuously improve standards which reflect current best-practice and leading thinking
  • To provide accreditation for human services organizations of all sizes and budgets
  • To develop expertise on quality improvement in the human services sector
  • To develop a forum for sharing ideas and information
  • To promote a culture of continuous quality improvement


Interested in learning more about how we can help your organization? Give us a call at 1.866.805.2600, email us at [email protected], or fill out the contact form on our contact page.



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