FOCUS and FOCUS Accredited Organizations strive for continual improvement, and welcome feedback as an opportunity to learn.
FOCUS encourages stakeholders to either provide feedback or formalize a complaint where concerns exist about the quality of services provided by FOCUS or a FOCUS accredited organization.
For a complaint about a FOCUS accredited organization, please also refer to the organization’s complaint policy and procedures.
FOCUS’ response will be timely, and all information provided is confidential, unless information received is not in good faith. An impartial review and examination of the facts will follow. All complainants will receive a response from FOCUS.
Written information can be provided using the contact form below or by emailing the FOCUS Executive Director: [email protected]
To speak with FOCUS’ Executive Director call our toll-free number: 1-866-805-2600, ext 21. If your concern involves FOCUS’ Executive Director, call our toll-free number and request a conversation with a member of the FOCUS Board of Directors.
If after receiving FOCUS’s response, you view the concern or complaint as unresolved, you may request that FOCUS’ formal grievance process be initiated.
Lastly, where your concern is about a FOCUS accredited organization and you remain dissatisfied with the result of the formal grievance process, you should contact the government body that provides funding to the organization of concern.