Strategic Directions

Strive. Optimize. Drive. Conduct. Implement.

We believe in the accreditation process – so much so that FOCUS is committed to and engaged in purposeful action to continuously improve our quality of services and maintain accreditation.

Since FOCUS was founded in 2004, we’ve experienced measurable success. Our clients consistently rate their level of satisfaction with our services as high, we’ve steadily grown the number of organizations we work with, and our ongoing expansion of standards and services meet and surpass the needs of the diverse human services organizations that are engaged in the FOCUS Quality Improvement and Accreditation Program.

We understand that high quality services are provided by organizations that prioritize a culture of learning, accountability and transparency. That’s why our Quality Improvement and Accreditation Program is designed with tools and experiences that foster these organizational attributes – for our clients and ourselves.

FOCUS is guided by strategic directions that allow us to meaningfully grow and move forward as an organization:

Strive for Excellence in the Delivery of Standards

Optimize Organizational Structure and Human Resources

Drive Service Expansion and Sustainable Revenue Development

Conduct Market Research and Analysis

Implement Impactful Stakeholder Engagement Initiatives