“Catulpa highly values the accreditation process. This process has enabled us to clarify where our practices and systems are effective and has identified areas where we have improved as an agency. As well, the process helped to identify areas that require improvement. From our first contact, FOCUS staff were responsive, supportive, and collaborative, all of which continued through the document submission process, readiness assessment and onsite evaluation. What we have valued in this process is the ability to examine the FOCUS standards and how these align with the unique aspects of our organization, while at the same time maintaining the integrity of the appraisal. Participating in three cycles of the accreditation process has further strengthened our internal practices and procedures, tracking, recording, reporting, and ultimately, our accountability as an organization. For these reasons, we would encourage other organizations to pursue accreditation and recommend FOCUS for this endeavour.”
Karen Hirstwood, Executive Director Catulpa Community Support Services
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