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About Us

Made in Canada

FOCUS was established in 2004 in response to a need for an innovative and robust quality improvement and accreditation program that reflects current successful practices and trends in community-based human services.

To ensure FOCUS standards and processes reflected Canadian culture and expectations, FOCUS was developed using an inclusive process, which included input from:

  • People who use various type of community-based human services
  • Family and other people close to them
  • Board members and staff
  • National and international experts in areas covered by standards.
  • Community stakeholders

FOCUS standards and processes reflect both international successful practices and local expectations.

Our Quality Improvement and Accreditation Program provides organizations with a comprehensive system that focuses on:

  • Results for people using services
  • Organizational excellence
  • Community development

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