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Community Support Services

In the Community Support Services sector, the FOCUS Quality Improvement and Accreditation Program prioritizes internal organizational alignment and transparency as a way to create a culture of continuous learning and improvement that will help you become the best organization possible.

Recognized by the Local Health Integration Network as a best practice, accreditation can help you improve your quality of services and meet ministry standards. FOCUS offers an alternative to the medical model for accreditation, taking a more human-centric approach that evaluates the qualitative and quantitative aspects of your services.

For organizations working in the Community Support Services Sector, the FOCUS Accreditation and Quality Improvement Program will help you identify where you can qualitatively improve your services, and provide validation of your existing practices through interviews with the people who use your services as well as internal and external stakeholders.

By participating in the FOCUS Quality Improvement and Accreditation Program, you’ll create a culture of transparency, openness and continuous improvement that goes beyond compliance – it simply becomes a part of what you do every day. The accreditation process is positive, uplifting and inclusive – see what other organizations in the Community Support Services sector have to say:

Participation House Support Services London and Area received its 2nd accreditation for a 4-year term through FOCUS Accreditation.  FOCUS uses a rigorous process that reviews the entire organization and its supports and services. People receiving services, their family members, board members, staff, volunteers, funders, and community partners were interviewed to ensure that the depth and breadth of information received reflected the quality of services and supports delivered. FOCUS performed its role with sensitivity and professionalism, underpinned by standards and expectations of quality and accountability. As an organization committed to continual learning, FOCUS Accreditation matched our culture and our wish to be a creative service provider. We are confident that our organization, validated by FOCUS Accreditation, operates at a very high standard at all levels with an expectation that we will continue to grow, learn and be innovative.

Brian Dunne, Executive Director, Participation House Support Services London and Area

Contact us to learn more about how the FOCUS Quality Improvement and Accreditation Program can help you become a leader in your sector.


Interested in learning more about how we can help your organization? Give us a call at 1.866.805.2600, email us at, or fill out the contact form on our contact page.