FOCUS was established in 2004 in response to a need for an innovative and robust quality improvement and accreditation program that reflected current successful practices and trends in community-based human service organizations – with a mind to our Canadian culture and expectations.
Using an inclusive process, we sought input from individuals and their families who use different types of community-based human services, as well as board members, staff, community stakeholders – and a wide range of sector experts in accreditation and standards.
The result was an accreditation program with standards and processes that reflected sector best practices as well as Canadian expectations and values. The FOCUS Quality Improvement and Accreditation Program provides organizations with a comprehensive system that helps improve organizational culture and practices in meaningful ways, with a focus on:
We are a Project-Based Organization (PBO) that uses a traditional matrix structure to maintain essential business, which allows us to bring in experts for time-limited projects. By using a traditional matrix structure, we maintain competent and consistent leadership and management at all levels – which means our clients benefit from the expertise of a wide range of well-qualified professionals who carry out FOCUS’ work.